Employee Engagement
Employee Engagement
Significance & Commitment
Human capital is at the heart of sharpening the Company’s competitive advantage. The engagement of employee directly mirrors in their work efficiency and achievements. Moreover, navigating workforce diversity presents a unique challenge since several languages, races, religions, and cultures exist. The Company believes that a robust corporate culture is key to managing these diversities effectively, strengthening employee engagement, and ultimately enhancing productivity.
Management Approach
Under the “One Banpu, One Goal” principle, the Company aspires to develop employees into professionals with a clear vision and collaborative goals. The Company is committed to providing equal opportunities to all employees, regardless of race, nationality, language, culture, or gender. To foster a sense of unity among people, the Company promotes teamwork enriched by diversity within the corporate culture “Banpu Heart” which comprises 3 core values: Passionate, Innovative, and Committed, along with 10 key behaviors.
“Banpu Heart” has been integrated into all stages of the employee lifecycle, from recruitment and on-boarding to development and performance evaluation. Since 2012, the Company has engaged a third party to conduct annual employee engagement and corporate culture survey. The survey is available in the local language of all countries to ensure thorough understanding and genuine feedback.
Human Resources Management Policy
The Company has updated its Human Resource Management Policy to ensure alignment with the evolving business environment and changes in laws & regulations in each country. Emphasis has been placed on non-discrimination and anti-harassment policies. To prevent discrimination and harassment, the Company has established guideline that covers various aspects across the employee lifecycle, including recruitment & selection, training & development, performance management, employee compensation, and transfer & exit processes. Additionally, the grievance mechanism for addressing any incidents of discrimination or harassment has been developed and communicated to all employees.
Management by objectives
The Company’s performance management system consists of two sets of KPIs: work-related KPIs, which account for 70%, and behavior-based KPIs, which account for 30%. The behavior-based KPIs are measured by actions that demonstrate the corporate culture “Banpu Heart”. The Company promotes employees’ involvement in developing their own plans and KPIs by aligning their goals with those of the Company and their teams. Besides, the Company specifically assigned Leadership KPIs to middle management and above levels.
Multidimensional performance appraisal
The Company provides a 360-degree feedback process where colleagues, subordinates, and direct supervisors can evaluate work-related behaviors. The outcomes gained from these evaluations are utilized to provide opportunities for enhancing knowledge and skills.
Team-based performance appraisal
The Company has adopted a “Calibration” process across the organization. This approach is designed to ensure that performance outcomes are accurately aligned with the goals of respective departments and contribute to the broader organizational strategy.
Agile conversations
The Company encourages employees to have performance discussions with their supervisors at least twice annually to share opinions about performance evaluation, goals, and self-development strategies. There also are mentoring programs which serve as additional communication channels for self-development. These initiatives involve discussions with senior executives, who are not their direct supervisors, to gain diverse perspectives and enrich their professional growth through experience, knowledge, and skills enhancement.
Year in Review
In 2023, with portfolio diversification in mind, the Company redesigned its activities to foster a sense of ownership and encourage the diverse, multinational, and multigenerational workforce to engage a unique initiatives like “Transcend Your Limit” and “The Stories of Banpu People: Voice of Dedication”. Despite these efforts, the annual employee engagement survey revealed a slight decrease to 78% from the previous year. This feedback will guide the next steps in strengthening corporate culture.
English 
Thai