Performance Management System

Employee Engagement​

The Company’s performance management system integrates “Management by Objectives” through a balanced blend of work-related and behavior-based KPIs with a “Multidimensional Performance Appraisal” approach, inviting 360-degree feedback on work-related behaviors. In 2023, the Company applied “Team-based Performance Appraisal”, featuring a calibration process across the organization. Moreover, “Agile Conversations” are applied through mentoring programs with executives outside direct supervision.

Management by Objectives​

The Company’s performance management system consists of two sets of KPIs: work-related KPIs, which account for 70%, and behavior-based KPIs, which account for 30%. The behavior-based KPIs are measured by actions that demonstrate the corporate culture “Banpu Heart”. The Company promotes employees’ involvement in developing their own plans and KPIs by aligning their goals with those of the Company and their teams. Besides, the Company specifically assigned Leadership KPIs to middle management and above levels.​

Multidimensional performance appraisal​

The Company provides a 360-degree feedback process where colleagues, subordinates, and direct supervisors can evaluate work-related behaviors. The outcomes gained from these evaluations are utilized to provide opportunities for enhancing knowledge and skills.​

Team-based performance appraisal​

The Company has adopted a “Calibration” process across the organization. This approach is designed to ensure that performance outcomes are accurately aligned with the goals of respective departments and contribute to the broader organizational strategy.​

Agile conversations​

The Company encourages employees to have a discussion session with their supervisors at least twice annually to share opinions about performance, goals, and self-development strategies. In 2023, the mentoring program was introduced to facilitate as additional communication channels for self-development. This initiative involves discussions with senior executives, who are not their direct supervisors, to gain diverse perspectives and enrich their professional growth through experience, knowledge, and skills enhancement.​

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