The Environmental and Social Impact Assessment (ESIA) has been conducted since the inception of project development and when there is a significant change during the project implementation. The findings of these assessments are shared with the local community to ensure involvement from the early stages. Moreover, stakeholder analysis and social mapping are conducted during both the pre-operation and operational stages to better address community needs.

To facilitate meaningful dialogue, the Community Consultative Committee (CCC), involving community as well as vulnerable groups, government, and company representatives, has been established. The Company has set up the community engagement function in each business unit to ensure that local communities are not only informed but actively engaged and all development programs genuinely benefit the communities. In practice, the community engagement approach in each country varies according to local business characteristics and community contexts.