HiCoach: Advancing Coaching Culture at Banpu
Talent Development
HiCoach is a key part of Banpu Engaging Leader Program, organized for the 6th consecutive year to reinforce the coaching culture across the organization. Based on the basic coaching foundation “Great Coach” program, which equips team leaders with basic coaching principles, HiCoach takes coaching through real practice application.
Structured as a cross-functional program, HiCoach matches coaches with coachees from different functions to maximize organizational learning and benefits across the organization. A distinctive feature of the program is the involvement of external mentors, who are certified professional coaches accredited by the International Coaching Federation (ICF). These mentors provide guidance and feedback throughout the program.
In 2024, the evaluation conducted by ICF-certified mentors revealed that 95% of Banpu Coaches achieved a proficient level of coaching competency. The 8-dimensional assessment showed a strong performance in 2 ICF Core Competencies: Cultivating Trust & Safety and Maintaining Presence. Furthermore, the survey indicated that HiCoach has made a significant impact on the development of leadership competencies, particularly in Execution and Deliverables.
Business benefits
• Promote coaching culture
• Develop coaching skills among supervisors
• Promote cross-functional collaboration
Outcome & impact
• 95% of Banpu Coaches achieved a proficient level of coaching competency
Level of Coaching Skill
Demonstrates Ethical Practice
3.7
Embodies a Coaching Mindset
3.8
Establishes and Maintains Agreements
3.8
Cultivates Trust and Safety
4.6
Maintains Presence
4.6
Listens Actively
4.0
Evokes Awareness
4.0
Facilitates Client Growth
3.6
Impacts
116 coaches and
119 coachees
Participants
%
Coverage of FTEs
years
Since 2019
English 
Thai