Recognizing the transformative role of AI in shaping the future of work, Banpu began integrating AI technologies in 2024 to enhance HR decision-making, employee support, and operational efficiency.
• AI-Based Bias Screening: A pilot project was launched in one subsidiary to evaluate the use of AI in detecting and reducing bias in employee capability assessments. Based on the results, the Company plans to expand this initiative to other subsidiaries in 2025.
• Skill Set Mapping: AI tools are used to analyze market data and industry best practices to identify essential skill sets for each job role. This serves as a foundation for designing targeted capability development programs and workforce planning.
• AI Chatbot: A generative AI-powered chatbot was developed to offer employees 24/7 access to HR-related information. In 2024, relevant data such as welfare and group insurance was integrated into the system to provide employees on frequently asked topics. Employee feedback was gathered to enhance the chatbot’s responsiveness and accuracy.
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