Digital Transformation
Digital Transformation
Significance & Commitment
Digital transformation is a strategic priority for the Company, serving as a catalyst for continual productivity improvement, operational efficiency, and digital business initiatives. This multifaceted endeavor requires a strategic vision, a culture of digital innovation, and the simultaneous pursuit of business opportunity and adaptability. Despite the challenges involved, the benefits–including enhanced competitiveness, improved customer experience, and long-term value for stakeholders–make it a compelling imperative for businesses in today’s digital landscape.
Management Approach
The Triple-Transformation Framework has been developed, encompassing business, people & operating model, and technology. With strong leadership support across all levels, this framework emphasizes embedding digital capabilities throughout the organization.
To monitor progress along the digital transformation journey, key performance indicators have been established, including the growth in digital self-service adoption, digital-enabled business processes, and reliability of digital infrastructure services. In addition, digital maturity assessment was conducted with external verification to monitor our progress and benchmark our performance against peers across 6 dimensions: strategy, organization & talent, agile delivery & culture, technology, data, and adoption & scaling.
To ensure responsible and ethical use of Artificial Intelligence (AI), Banpu has established AI Policy. This serves as a foundation for ensuring data privacy, transparency, and compliance with global standards. Supporting this effort, the Artificial Intelligence Steering Committee (AISC) was appointed to oversee AI initiatives, ensuring they align with corporate strategy and ethical regulations.
AI Security Awareness for Employees
To enhance AI awareness across the organization, the Company launched a quarterly AI awareness program that keeps employees informed about the latest AI developments, best practices, emerging trends, and related cyber threats.
Delivered via e-newsletters, the program reinforces key knowledge and promotes responsible behavior, equipping employees to recognize and appropriately respond to potential AI-related risks, ultimately helping to minimize the likelihood of security incidents.
Delivered via e-newsletters, the program reinforces key knowledge and promotes responsible behavior, equipping employees to recognize and appropriately respond to potential AI-related risks, ultimately helping to minimize the likelihood of security incidents.
Year in Review
In the first half of 2024, the third digital maturity assessment was conducted. This assessment was designed upon the insights gained from previous evaluations in 2018 and 2021. The findings affirmed that the Company continues to rank among the global peer leaders in the industry. Nevertheless, progress since 2021 has been consistent rather than transformative, revealing opportunities for further development to bridge the gap with the average performance of industry leaders.
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