In 2023, the Zhouping power plant in China initiated “My Safety My Responsibility” campaign as part of the Behavior-Based Safety (BBS) program. This initiative emphasizes employee involvement at all levels in fostering a safety culture. One of BBS processes is safety observation, where employee behaviors are monitored and documented using safety observation report forms. The opportunities for improvement were specifically identified.<br><br>Over the course of the year, the effectiveness of BBS program was measured through the collection and analysis of these observation reports. The number of observation reports submitted surged to 320, marking an increase of over 100% from the 142 reports filed the previous year. Celebrating successes with recognition and rewards, a power plant executed various motivational awards, including Good unsafe behavior report, Monthly safety inspection talent, Annual safety inspection talent, and Safety outstanding team.​

​From the findings of the 2014 employee engagement survey, at the head office in Thailand, the Company developed a new course, "Banpu Engaging Leader" in 2015. This course has been conducted several times since its inception for both first-line managers and higher senior levels. The training aims to raise employee engagement levels, using the notion that these managers work closely with operational staff. ​<br><br>Result from the on-going program throughout 9 years, the employee engagement level at the head office in Thailand has significantly increased from 57% in 2106 to 70% in 2023. Such success of Banpu Engaging Leader, the Company has upgraded the program into a series of training packages named "Banpu Engaging Leader Program" and expanded to all business units across the group.​<br>

In 2023, the mining business in Australia adopted the “Fatal Risk” program, which is an initiative designed to prevent fatalities by implementing effective controls across all tasks. A key component of this program involved the “Fatal Risk Bowtie” workshops, where all critical controls were identified and evaluated for their application and effectiveness.<br><br>To facilitate the effective implementation of these controls, the Company developed “Critical Control Verification Dashboards”. These dashboards help to ensure performance effectiveness by providing real-time feedback via a digital platform. The digital reporting provides a clear view of control effectiveness and status at each site. This enables prompt identification of any controls that are failing or not functioning to the standard. As a result, the Company can identify and control the top ten fatal risks. This proactive approach not only enhances safety but also contributes to the overall operational excellence of the facilities.

Since its establishment in 2019, Jorong Mine’s Sasirangan eco-print program in Indonesia has been a beacon of women’s empowerment and sustainable development. <br><br>The program is operated in partnership with the community consultative committee and involves 2 women groups that manage the activities. These groups have significantly enhanced their capabilities through knowledge sharing and technical skill training, focusing on creating eco-friendly products.<br>Sasirangan’s product line uniquely incorporates eco-print techniques using eucalyptus leaves from Jorong’s reclamation areas. In 2023, the initiative expanded its product range to include eco-print coloring material and became a local government partner in Kondang’s market, a significant step in increasing the program’s reach and impact.

BKV, the Company’s subsidiary in the U.S., is committed to being a positive force within society. BKV prioritizes maintaining open and honest relationships with stakeholders and is deeply committed to being engaged with the community.<br><br>In 2023, BKV launched the first “BKV First Responder Grant Program”. This initiative is designed to establish partnerships with local first responders by providing them with financial support to enhance their services. The program started with a “First Responder Lunch and Learn” event, where BKV began discussions on safety, operations, and partnership opportunities.<br>First Responders in the operational areas in Texas and Northeastern Pennsylvania were invited to participate by submitting a simple one-page grant application. The community relations committee then reviewed all applications and ultimately awarded a total of 8 grants in the amount of over USD 30,000.<br><br>“As fire departments are in fierce competition with all the other city departments for funding, grants, and community organization support are crucial in helping us acquire necessary equipment. The gracious First Responder grant from BKV will go toward obtaining a vital EMS training prop helping ensure our staff remains proficient in our lifesaving EMS skills.”<br>Doug Spears<br>Fire Chief Saginaw Fire Department

In 2023, as part of a human rights due diligence process, the Company conducted a human rights risk and impact assessment for a renewable power business in Vietnam. The assessment involved a thorough data collection, including interviews with various rights holders, comprising employees, contractors, subcontractors, security guards, and local communities, as well as vulnerable groups, such as women and pregnant women. The findings from the assessment revealed that, with current control measures, most human rights issues posed low to medium risks. However, there were 6 high-impact risks that require focused attention. These areas included working conditions & equal remuneration, labor recruitment, forced labor, occupational health & safety in workplace, violence or harassment, and internal grievance mechanisms.

The Company’s performance management system integrates “Management by Objectives” through a balanced blend of work-related and behavior-based KPIs with a “Multidimensional Performance Appraisal” approach, inviting 360-degree feedback on work-related behaviors. In 2023, the Company applied “Team-based Performance Appraisal”, featuring a calibration process across the organization. Moreover, “Agile Conversations” are applied through mentoring programs with executives outside direct supervision.

Since 2018, the Company has continuously assessed the safety culture maturity level across operational sites. The assessment outcomes are utilized as part of the Company’s efforts to enhance safety culture in the working environment. <br><br>In 2023, the assessments were carried out at 1 solar power plant in China and 4 sites of energy management business in Thailand. Additionally, 2 thermal power plants in China underwent re-assessments. Overall, the number of operations assessed increased to 19 across 4 countries. The Company commits to expanding the assessment coverage as well as raising the maturity level to maintain a high standard of safety awareness and prevent potential incidents.​<br><br>​

Recognizing the importance of technology in enhancing human resource management, the Company has embarked on a technology transformation journey, guided by the 3E2A strategy: Ecosystem, Employee Experience, Empowering, Automation, and Analytics. This approach addresses challenges like data collection and integration across countries.

Indominco mine in Indonesia has proactively addressed the anticipated strong demand for local labor driven by a new capital establishment in the region. In partnership with the Bontang Welder Association and its contractors, Indominco launched an “Industry-Standard Welding Training Program.” Since 2019, 47 trainees have successfully completed this program, with an impressive 75% employment rate post-training, while 24 of these individuals are now working as contractors for Indominco.

In 2020, Mandalong mine in Australia expanded its infrastructure by constructing the “Mandalong South Surface Site”, which included ventilation fans for future mining operations. Following community feedback regarding noise disturbance caused by these fans, Mandalong implemented a management standard that included communication with complainants, consultation with the community consultative committee, and formal reporting of the issue to state authorities.<br><br>Acting on stakeholder input, Mandalong decided to modify the fan structures to reduce noise. The modifications were completed in October 2023 and resulted in a significant decrease in noise emissions. Presently, there have been no further complaints regarding this issue.

BIC, a subsidiary of the Company operating 7 solar power plants in China, focuses on improving community relations and enhancing quality of life, particularly for middle-aged and elderly individuals, by creating employment opportunities.<br><br>In 2023, BIC launched an income generation program at Jixin Solar Farm. This initiative successfully provided 32 beneficiaries with not only higher income opportunities but also comprehensive safety training and increased environmental awareness. The program is designed to comply with stringent environmental regulations, ensuring that the operations adhere to both local and national environmental standards.<br><br>During the off-peak season, my neighbors and I worked at the Ji Xin Solar Power Plant, enhancing our living standards. We participated in community events and were trained by workers who showed care and respect. The plant has a strong reputation in our area, and I trust BIC and the plant to be trustworthy partners, as do other local residents.<br>Ms. Hou Cheng Mei<br>Villager of Zheng Wei Village

Agro-edu-tourism at Embalut<br>In 2023, Embalut mine in Indonesia actively supported 14 community development projects. The focus of these initiatives is on agro-edu-tourism, aimed at enhancing the livelihood and well-being of the local population. The projects included the development of fruit gardens, cattle sheds, agricultural tourism attractions, fishing ponds, and fishing points.<br><br>“The Kerta Buana Village Government expresses gratitude to Embalut for its successful distribution of community development programs, which have benefited residents in human resource development and community empowerment. The government also acknowledges Embalut’s continued implementation of these programs even after the closure of the mine.”<br>I Dewa Ketut Adi Basuki<br>Head of Kerta Buana Village

Embalut has taken a participatory approach to community development and empowerment programs for post-mining phase, emphasizing the potential of community-based agro-edu-tourism to sustain and enrich local livelihoods. In 2023, the Company creates a multifaceted ecosystem of sustainable development through several projects. Key among these projects were agro-edu-tourism developments, economic independence initiatives, and training programs.<br><br>Agro-edu-tourism Development: Support the development of fruit gardens, cattle sheds, agricultural tourism, fishing ponds, and fishing points.<br>Economic independence initiatives: Support the establishment of 2 women farmer groups for oyster mushroom cultivation and laying hen businesses.<br>Training programs: Organized an extensive range of skill development programs to 138 beneficiaries, covering welding, cattle breeding, agriculture, fruit plantation management, and mechanics.

BANPU Global Leadership is a program designed to develop leadership competency among potential successors of the new generation of leaders across business units. The program aims to ensure the Company's competitive advantage and propel business growth in a complex and fast-paced business environment. The key objectives of the program are as follows:<br><br>Build habits of great leaders from personal effectiveness to team effectiveness<br>Strengthen the business acumen for driving business value<br>Build an agile workforce and promote experience sharing among participants across the group

HiCoach is part of Banpu Engaging Leader Program, organized for the 5th consecutive year to reinforce the coaching culture in the organization. Based on the basic coaching foundation program "Great Coach" which the Company provided to team leaders, the objective of HiCoach is to strengthen coaching skills through real practice.

In pursuit of cultivating a learning-oriented community and fostering a culture of knowledge exchange, the Company has established "TalkFest" as a dedicated platform for promoting intellectual collaboration among experts from diverse fields, both within and outside the organization. Recognizing the abundance of knowledge available, TalkFest covers a spectrum of topics ranging from practical matters like "Preparing for old age," "PDPA" and "M&A" to thematic series like "CVC Series" and "Decarbonization Series”.<br><br>Moreover, TalkFest regularly hosts speakers representing various domains, including academic institutions, specialists, entrepreneurs, and management professionals. These experts are invited to share their valuable insights, contributing to the enrichment of knowledge-based community. With internal moderators, the conversations were ensured that the discussions align with the Company's values and objectives.

with a mission to cultivate a next generation of leaders, ready to propel business growth, the Company launched “International Business Leader Program” (IBLP) for the first time in 2023.<br>More than 30 executives from Australia, Indonesia, Japan, Thailand, and the U.S. participated this program.

In 2023, the Company organized several activities to instill the 10 key behaviors of Banpu Heart and harmonize personal values with the business objectives. These activities are designed to enable employees to embody organizational culture and apply work values with flexibility and unity. Key initiatives are as follows:<br>Banpu Change Leaders (BCLs) reinforcement: Elevating the network of BCLs, who are committed to cultivating corporate culture into a global ecosystem to foster broader cultural integration.<br>Country-specific Banpu Heart activities: Tailored to resonate with local cultures.

The Company places an importance on employee health and well-being in every country where it operates, aiming to foster a positive and fulfilling work environment. Key initiatives & activities are as follows:

The managerial safety visit program, implemented by Banpu NEXT EcoServe in Thailand, exemplifies the Company’s commitment to fostering a strong safety culture. Recognizing the importance of staying informed and actively engaged, the program facilitates informal discussions between senior leaders and frontline personnel, directly addressing safety concerns that impact daily operations.<br><br> By actively participating in these visits, senior leaders demonstrate their commitment, share learning, and engage in meaningful discussions targeted at raising safety standards in the work area. These visits also focus on crucial aspects like hazard reporting and providing relevant training to frontline staff.<br><br>In 2023, the senior leaders conducted safety visits at 3 sites. These visits allowed them to hear firsthand from those who work on the sites. This program is aiming to expand to cover all sites.

Recognizing the critical importance of addressing workplace hazards, the Company has dedicated substantial efforts towards strengthening the safety program by conducting comprehensive training courses.